None of the information collected from our customers in the normal course of a transaction or otherwise acquired during their interactions with us, will ever be sold, traded or disclosed to any entities that are not directly engaged by Arnav & Company for the sole purpose of the fulfilment of customer requests.
For items in stock
All items that are in stock will be shipped as soon as the payments are cleared which typically takes between 24 to 48 hours from the time the order was placed. The delivery times itself will vary depending upon where you live, whether you are a domestic or an international customer and the shipping agent we use. The exact amount of time required for delivery will be conveyed once this agent issues a package tracking number. Typically you will be able to track this package until it arrives at your doorstep.
For items not in stock
We accept orders for items that we don’t currently have in stock on the basis that it will be made to order. The time required for the manufacture of jewellery will vary depending on the complexity and the availability of the required precious metals and stones. The time required for manufacture can span between three and eight weeks.
Gift Cards Policy
Our gift cards are governed by the following terms and conditions:
- Gift cards may be purchased from India or any other country
- All gift cards will expire as per the date displayed on the issued gift card or within 45 days
- Gift cards will not be exchanged and cannot be returned
- Gift cards may be used multiple times and do not need to be used all at once
- If an item is purchased using the gift card and subsequently returned for any reason, the value of the item will be reimbursed back onto the same gift card